We are sorry to hear that there is an issue with your purchase, if you would like to return the item please email us on customer-services@tower-london.com.
Please note if you wish to exchange an item for a different size or product, you will need to place a new order and we will refund any returned items subject to the terms of our return policy.
We can provide you a prepaid return label, we will deduct £4 from the refund on the order.You are free to send back the order with your own shipping provider too.
This service is only available to orders delivered within the UK.
Faulty returns and shipping errors are FREE of charge.
Please email us at customer-services@tower-london.com for authorisation on your return and our team will provide you a return label and further instructions on how to proceed with your return
Once our team have authorised the return, a label will be emailed to you
. Royal Mail can print the label for you if needed.
Take the email and your packaged item to a Post Office® branch or Royal Mail Customer Service Point (CSP).
They’ll then scan the QR code and print the label for you. If you choose a CSP, check before you go that it can print labels.
When you have posted your return, you will be given a receipt, it is important you retain this. When returning your item(s) please ensure the following:
- Fill in the returns section found on the bottom of the invoice sent with your order.
-If you no longer have the invoice return sheet or it is missing for any reason then please write down on a piece of paper, your order number, full name, email address, and what your reason for returning is.
Ensure the item(s) are in their original box/packaging in an unused condition with appropriate protective packaging and that the box is not taped or have any additional labels attached to it in anyway.
Refunds will be given within 14 days of receipt of returns,please allow 3-10 working days for funds to credit back to your original payment method, these times can vary dependant on your bank or payment provider and are not in our control.
We would like to remind customers that any purchases returned using methods not supplied by our customer service team are at the customer’s own risk and we cannot be held responsible if these parcels go missing or are damaged in anyway.
This is in line with the terms and conditions on our website and we are happy to answer any questions via the contact us link above.’
If you have any questions, please do not hesitate to contact us - we are happy to help you.